Returns

Not as described? Send it back within 30 days of delivery for a full refund. We pay the return shipping.

What counts as not as described

• It isn't the card or item in the photos.
• Its condition is worse than we listed.
• It arrived damaged.
• It's the wrong item, or something is missing.
• Gear or electronics that don't work.

We don't take change-of-mind returns. Made-to-order Forge Originals can't be returned once we've started making them, and neither can damage from use after delivery.

Cards are matched to their photos

Every card's listing photos are its fingerprint: the centering, the corners, the edges, every mark. When a card comes back, we check it against those photos. A return has to be the same card we sent, in the same condition it arrived in.

Sealed orders

Orders of $100 or more ship with a numbered tamper seal on the team bag. The seal number is in your shipping email and on your order page. You can see the whole card through the clear sleeve, toploader and bag, so there's no need to break the seal to check it.

Please send a sealed card back with its seal unbroken so the return goes fast. If the seal is broken, whether it arrived that way or breaks in transit, photograph it before you open anything else and include the photos when you start the return. We then check the card against its listing photos before refunding. A broken seal alone isn't an automatic no.

How to start a return

1. Open your order with your order number and email, and press Start a return.
2. Tell us what's wrong and add photos. For a sealed order, add the seal number.
3. We reply by email. If it's approved, we send you a prepaid return label.
4. When it's back, we check it against the listing photos and the seal, then refund the item, its tax and the shipping you paid for it, to your original payment method.

Refunds go out after the item is back with us and checked.